GENERAL TERMS

General Terms and Conditions for Accommodation

Arrival
Departure

RESERVATION
The agreement on general conditions for accommodation comes into force when Privillage Stare receives a binding reservation from the guest.

Reservations can be made by phone, e-mail, or the Privillage Stare online reservation system.

Confirmation of the reservation is possible with a valid credit card or with an advance payment. The deadline for advance payment is 48 hours, after which the reservation is automatically terminated.

Confirmation of the reservation means that you have read our General Terms and Conditions and agree to them.

DEPOSIT
The amount of the deposit is 30% of the reservation amount. The deposit amount is deducted from the final invoice amount.

ARRIVAL and DEPARTURE
On the day of arrival, check-in is possible between 15:00 and 19:00. In case of later arrival, the approval of the reception is required. On the day of departure, check-out is possible between 8:00 a.m. and 10:00 a.m.

PARKING LOT
Parking is free for Privillage Stare guests.

RESERVATION CANCELLATION RULES
Any cancellation of the reservation must be sent in writing or by e-mail no later than 24 hours before arrival and takes effect from the date of receipt.

We suggest adequate insurance to cover in cases of cancellation of the reservation.

Cancellation policy:
– cancellation 30 days before arrival is free
– for cancellation 8 days before arrival, 30 percent of the reservation amount is charged
– for cancellation less than 7 days before arrival, the full amount of the reservation will be charged.

In case of early departure, each canceled night will be charged. In case of cancellation on the last day, late arrival or no-show, the full amount of the reservation will be charged.

If you used a credit card to pay for your reservation, it will be charged automatically.

PAYMENT METHODS
The accommodation bill can be settled with cash and Visa or Mastercard credit cards.

The account can also be settled by transfer to the Privillage Stare account. The transfer must be made before departure.

Privillage Stare (Impel d.o.o.), Ukanc 128, 4265 Bohinjsko jezero, Slovenia
Bank: BKS Bank AG, Verovškova ulica 55/a, 1000 Ljubljana, Slovenia
IBAN: SI56 3500 1000 1751 344
BIC: BFKKSI22XXX

TOURIST TAX
The statutory tourist tax is a mandatory charge and is calculated per person per day. The amount is not included in the accommodation price and is charged additionally.

PRICES, DISCOUNTS
All prices in Privillage Stare include VAT. Discounts are not cumulative.

SPECIAL OFFERS
Special and promotional offers are valid in accordance with the terms of the offer. In case of early departure, special offers do not apply. Additional discounts for special offers and promotions do not apply.

HOUSE PETS
Pets are not allowed at Privillage Stare.

SMOKING IN ACCOMMODATIONS
Smoking is not allowed in Privillage Stare facilities. Smoking is permitted outside the facilities.

RIGHT OF REFUSAL
We reserve the right to refuse the reservation and, in special circumstances, the right to cancel, adapt or change the arrangement. In case of cancellation, adjustment or change of the reservation, the staff of the Privillage Stare resort will do their best to find an alternative date or accommodation.

If the alternative offer of the resort Privillage Stare is not acceptable, all the money paid by the guest will be returned.

CHANGES OR TERMINATION BY OWNER (FORCE MAJEURE)
Privillage Stare has the right to change or cancel the reservation at any time and in any case of force majeure or in any circumstances beyond Privillage Stare’s control.

In these cases, the guest receives all the money he paid into the Privillage Stare account. The responsibility of Privillage Stare resort is limited to the return of the deposit and is in no way responsible for any other or indirect damage.

NUMBER OF GUESTS
Privillage Stare reserves the right to deny entry or dismiss the entire group if the number of people exceeds the number specified at the time of reservation.

LOSS OF OR DAMAGE TO VISITOR’S PROPERTY
Privillage Stare cannot be held responsible for loss or damage to any guest property. Privillage Stare is also not responsible for injuries to guests caused by the guest’s activities or caused by any of the guest’s roommates during their stay on our property.

CLAIMS / COMPLAINTS
If in connection with the rented facility or any problem occurs in the room, such as non-functioning device, equipment or unsatisfactory room, the guest is obliged to immediately notify the reception of Privillage Stare.

The guest must allow the problem to be fixed within a reasonable time.

Resort Privillage Stare cannot consider complaints after the guest’s departure.

ACCESS AND RIGHT OF ENTRY
Privillage Stare reserves the right for staff to enter the room at any reasonable time and for a legitimate reason such as cleaning, changing bed linen, towels,…

Property staff may access the property, especially if it is necessary to carry out urgent repairs, maintenance work or for inspection.

ILLEGAL USE
In the event of the use of illegal substances, mental or physical abuse of any person, refugee shelter, etc., the accommodation rental agreement will immediately terminate, with no refund of rental fees or deposits.

PRIVILLAGE OLD PROPERTIES DAMAGED
A deposit is required for stays in the Alpine SPA Chalet and Prestige Villa facilities. The deposit is paid upon arrival at the reception.

A security deposit of EUR 300 is required in case of damage or loss of Privillage Stare property, as well as other costs.

Any damage or loss to Privillage Stare property will be charged to the guest. The guest must behave responsibly and respectfully towards the owner and staff at all times. Privillage Stare reserves the express right to ask anyone to leave the property due to inappropriate behaviour. In this case, the guest cannot request a refund of the deposit.

CREDIT CARD AGREEMENT
The guest expressly agrees to accept all obligations for services arising from the reservation and for any damage beyond normal wear and tear during the stay at Privillage Stare.

The guest authorizes these charges to be charged to his credit card.

In the absence of other means of payment, the guest authorizes Privillage Stare resort to charge his credit card for the payment of all listed items.

Privillage Stare may obtain any funds or credit cards from the guest from other agents such as AirBnB, Booking.com, Expedia.com,…

PURITY

Privillage Stare reserves the right to charge additional cleaning if the accommodation is not in a satisfactory condition on departure.

RESPONSIBILITY
Guests must use all equipment, devices and machines in the facilities carefully and in accordance with the technical instructions of the manufacturers.

The manufacturers’ technical instructions are located in the facilities or can be obtained at the Privillage Stare reception.

Equipment, devices and machines may not be used by children, except in the case that it is intended and suitable for children and the children are under the supervision of their parents. All equipment, devices and machines are used exclusively at your own risk.

HOURS OF REST
Rest hours at Privillage Stare are between 10:00 PM and 7:00 AM. All parties or “house parties” are prohibited.

November, 2023 – Privillage Stare

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